My name is Patrick Plude and I'm a systems administrator with over 10 years of experience in the field. I specialize in Windows and Linux server administration, Cloud Platforms, Email, Authentication, and more, and have worked with a variety of clients in the Medical, Legal, and Gaming industries
As a systems administrator, I pride myself on my ability to quickly evaluate several solutions, and bring new ideas to the team. That kind of work style ensures I'm always innovating! I'm constantly striving to improve my skills and stay up-to-date with the latest industry developments in order to provide the best service possible.
In my free time, I enjoy tinkering in my homelab, doing some 3D printing, or getting on the air with my Amateur Radio license (which is where K1PPL comes from, it's my callsign with the FCC) . For me, systems administration is not just a job, but a passion.
The Pokémon Company International (Oct 2018 - Present)
As a Systems Administrator III at The Pokémon Company International, I have been responsible for implementing and maintaining a variety of IT systems. One of my most significant achievements has been designing, implementing, and maintaining the IT environment for the company's premiere events, including the North America International Championships (NAIC) and the Pokémon World Championships.
For these events, I built the IT program from scratch, using Microsoft Intune and Autopilot to ensure that devices used by the tournament operators and floor judges are reliable and performant. By ensuring the smooth functioning of the IT systems, I helped to make these events successful and memorable experiences for all involved.
In addition to my work on the premiere events, I have also implemented a new CMDB and integrated it with our ITSM platform to improve our IT asset management and ticketing processes. I have automated common troubleshooting, remediation, and auditing tasks using Python, PowerShell, and Shell scripting, which has helped us streamline our workflows and reduce the risk of errors. I have also maintained our IT systems in our SIEM tool and built dashboards and alerts for several teams to improve our security monitoring and incident response capabilities.
Overall, my work at The Pokémon Company International has given me extensive experience in managing complex IT systems and implementing innovative solutions to improve their performance and security.
A Stage Reborn (Aug 2017 - Present)
As the Vice President of Technology at A Stage Reborn, I have been responsible for implementing software and SaaS solutions through our non-profit software vendor. After a few years with Microsoft's platform, I migrated company data and set up a new Google Workspace environment for staff and volunteers. This allowed us to provide more services to our staff and volunteers due to licensing changes. I also implemented and maintained CRM for donation and volunteer management, integrated with donation management platform. Furthermore, I prepared annual reports for the Board of Directors and participated in biannual governing document reviews. I mediated between project directors and the board of directors to drive out mission of creating uniquie arts experiences and education using digital media.
TurnPoint Technology (Oct 2016 - Sep 2018)
At TurnPoint, my role as an internal consultant involved doing deep dives into customer needs to find the best-in-breed solutions for them. I spent time researching and evaluating different technology solutions, and worked closely with subcontractors to ensure that the best possible forms of hybrid technologies were being implemented.
One of my key accomplishments at TurnPoint was implementing Office365/Azure environments for small and medium businesses. I also designed, purchased, and implemented enterprise wireless with Meraki and Ubiquiti networking products, which helped to improve network performance and security. I utilized Azure Site Recovery to perform lift and shift to Azure environments, which helped to improve disaster recovery capabilities. I supported BYOD programs using Microsoft Intune and AutoPilot, which helped to improve device management and security.
Through my work at TurnPoint, I gained extensive experience in technology integration, project management, and customer relationship management.
Desktop Guerrillas LLC (Mar 2016 - Sep 2016)
As a senior consultant at Desktop Guerrillas LLC, I managed Code42 CrashPlan and Mimecast environments. I provided hardware and software support for external clients. I maintained local datacenter and colocation hardware, including Dell Servers and Cisco Switching. I also sold and maintained Office365 environments.
The Computer Support People, LLC (Aug 2014 - Mar 2016)
As a senior field service technician at TCSP, I managed the Service Desk performance for our internal technicians and our Externship program. I provided Sales Engineering support for public and private sector clients, primarily in the Medical field. I managed in-house developed EMR as well as McKesson EMRs and SAP Database products. Finally, I utilized Windows Server technologies to build standard small business environments.
Licenses and Skills
I hold an Apple Mobile Device certification from Apple, Inc. and have completed Sumo Logic Level 1-4 courses. Additionally, I am a Scrum Master Certified (SMC) by Scrum Alliance.
As a Systems Administrator with over 10 years of experience in the field, I have developed a broad range of technical skills. I have experience in technology integration, project management, and customer relationship management (CRM). I have worked with a variety of databases and server technologies, including Microsoft Azure, and have extensive experience with security assertion markup language (SAML). I have also worked with system integrators and provided training to team members to ensure that they are able to stay up-to-date with the latest industry developments.